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Windows Media Stream FAQ
GameLink Stream-to-Own™ allows you to buy a movie and watch it as many times as you want. Our video on demand format puts instant gratification within reach of anyone with a broadband Internet connection. Watch your streaming movies anytime you want as often as you want. With a massive library of VOD streams to choose from -- and new titles added daily -- you can find the movie you want and start watching right away. No downloading, no waiting, no hassle!
What is GameLink Stream-to-Own™?
What connection speed do I need to view a Windows Media Player Streaming movie?
If I buy a movie now, do I have to watch it right away or can I watch it later?
How much does it cost to purchase a Windows Media Player Streaming title?
If I stop viewing the movie, how can I resume at a later time?
Can I buy more than one movie at a time?
Whom do I contact if I experience problems viewing my VOD movie?
Do I need any special software to view the stream?
I can't get access to the movie anymore. What's the deal?
How old do I need to be to order?
I can't find the movie I want to watch.
What other types of digital movies do you offer?
What is GameLink Stream-to-Own™?
GameLink Stream-to-Own™ allows you to purchase full movie streams and watch them forever. Your streaming movie will never expire. As long as you remain an active customer*, we will store all of your streaming movies in your digital library and allow you to watch them today and forever.

Your streaming movies can be viewed from any location where you have an internet connection - and you never have to download anything to your hard drive.

We have a large selection of titles to choose from, and you can start watching your movie immediately after purchase with no download delays.
What connection speed do I need to view a Windows Media Player Streaming movie?
Our Windows Media Player Streaming service is optimized for users with a high-speed Internet connection (i.e. DSL, Cable, or T1). The files are encoded in such a way that they stream at faster speeds depending on what your connection speed supports. Please click here for a sample. We want you to ensure that the quality is satisfactory before purchasing a movie.
If I buy a movie now, do I have to watch it right away or can I watch it later?
Our Windows Media Player streams never expire. After purchasing your movie, you can begin to watch instantly. You don't have to download anything to your computer. Watch the entire movie or just the first few minutes. Come back and watch it tomorrow or months from now. Your streaming movie will be there whenever you want to watch it, from any computer in the world.

All you have to do in order to keep your digital library with us is remain an active customer and make at least one purchase every 12 months (starting with your first Stream-to-Own™ purchase). If you do not remain an active customer, all titles in your Stream-to-Own™ library will be removed.
If I stop viewing the movie, how can I resume at a later time?
A few minutes after your purchase, your Windows Media Player Streaming key will be displayed in your VOD library and you will also receive an email with your VOD key. You can start viewing or resume viewing a Windows Media Player movie by clicking the link in your VOD library
How much does it cost to purchase a Windows Media Player Streaming title?
Most Windows Media Player Streaming titles are $9.99 but occasionally some titles are discounted and premium titles may cost more.
Can I buy more than one movie at a time?
Yes, you can add as many movies as you want to your cart and view them at your convenience.
Whom do I contact if I experience problems viewing my Windows Media Player Streaming movie?
If you have problems playing these movies, please first check that you have the appropriate hardware, software and system requirements If the problem persists, please contact Customer Service.

You can send an email with a description of the problem to Customer Service at customerservice@gamelink.com, 24 hours a day, 7 days a week. A Customer Service representative will respond to your email within 24 hours. Customer Service representatives are also available by phone from 6 am - 8 pm Pacific Time Monday through Friday, and from 9 am - 5 pm Saturdays and Sundays. Customer Service can be reached at 1-800-944-3933 (Toll-Free from USA and Canada) and International customers may call +1.415.575.9700.
Do I need any special software to view the stream?
Video On Demand (VOD) video streaming movies require Windows Media Player 9 Series or a later version. Download Windows Media Player 9.
I can't get access to the movie anymore. What's the deal?
Streaming movies that were purchased prior Stream-to-Own™ are allotted enough time to watch the movie from start to finish plus extra time for rewinding or forwarding. Once you have watched the minutes allotted, you will no longer be able to watch the movie and will see a message that the code is invalid or has expired.

If you would like to watch this movie as a Stream-to-Own™ title, you can re-purchase the movie and watch it with no expiring minutes.

If you experience any other difficulties, please contact Customer Service.

You can send an email with a description of the problem to Customer Service at customerservice@gamelink.com, 24 hours a day, 7 days a week. A Customer Service representative will respond to your email within 24 hours. Customer Service representatives are also available by phone from 6 am - 8 pm Pacific Time Monday through Friday, and from 9 am - 5 pm Saturdays and Sundays. Customer Service can be reached at 1-800-944-3933 (Toll-Free from USA and Canada) and International customers may call +1.415.575.9700.
How old do I need to be to order?
You need to be 18 years or older to purchase anything at GameLink.
I can't find the movie I want to watch.
We're encoding movies as fast as we can! Check back later and we may have it for you. You may see our entire collection here
What other types of digital movies do you offer?
In addition to Windows Media Player Streaming titles, we also offer Windows Media Player Downloads and DivX Downloads. Click here to learn more about Windows Media Downloads. Click here to learn more about DivX Downloads.


Stream-to-Own™ Terms & Conditions
Stream-to-Own™ is a service available to our active customers. In order to maintain access to your streaming library, you must make at least one purchase every 12 months (starting with your first Stream-to-Own™ purchase) to keep your account active. If you do not remain an active customer, all titles in your Stream-to-Own™ library will be removed.

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